Customer Manager

Mississauga, ON
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Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.



  • Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.

  • Develop a Customer Business Plan that will deliver the principals’ business priorities.

  • Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.

  • Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.

  • Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.

  • Operate within the designated budget.

  • Pro-actively communicate with key principals.

  • Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).

  • Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.

  • Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).

  • Pro-actively shareinformation and customer/principal information with other team members to build organization capacity.

  • Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.

  • Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.

  • Meeting the physical requirements – listed below.

  • Other duties as assigned.


Minimum Education and Work Experience:

  • Bachelor’s degree or equivalent work experience in industry name required.

  • Minimum of six months of relevant experience in retail (CPGindustry), marketing, space management, and/or resets. Sales administration or finance experience preferred.

Knowledge, Skills, and Abilities:

  • Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.

  • Must have excellent presentation skills.

  • Must be able to handle multiple projects simultaneously.

  • Must have valid driver’s license.

  • This position requires that you drive on behalf of Acosta Sales & Marketing. Therefore, any DUI/DWI conviction in the past36 months will be an immediate disqualifier for this position.

Physical Requirements:

  • Seeing

  • Color Perception

  • Lifting (50 – lbs.)

  • Ability toTravel

  • Listening

  • Pushing/Pulling

  • Carrying (20 – lbs)


Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $52,200.00 - $65,200.00

Company: Acosta Canada Corporation

Req ID: 1156

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